Medical Call Center for Medical Answering Services
Answer Center America is a leading provider of medical answering services. With more than 15 years experience in the medical industry, we recognize the precise needs of healthcare professionals when responding to patients. Our operators are trained on an ongoing basis to strictly adhere to the rules and regulations provided by the Health Insurance Portability and Accountability Act (HIPAA).
With HIPAA trained agents and state-of-the-art call center technology, we leave no room for error when your patient's health is on the line. In addition, we house software to ensure confidentiality while providing real time recordings and call data. Our medical call center services are 100% customizable to your escalation procedures, greetings and protocols. Plus, we have the ability to handle call volumes even when epic proportions arise. Essentially, we build an answering service to fit your needs.
Instead of a prerecorded message, ACA provides callers with a live agent who can offer the level of sensitivity and attention necessary. We're completely USA-based and available to answer calls 24/7/365. If you need to provide your patients with around-the-clock attention, without adding additional staff, you can rely on our medical answering service solutions, during and after hours, weekends and holidays.
Our pricing structure is simple and there aren’t any hidden fees.
ACA specializes in the following services:
- Answering services
- Virtual receptionist services
- Medical Answering Services: 24-hour emergency messaging and dispatching for home health, hospice and home care providers
- Medical Call Center Services: Appointment scheduling, rescheduling and reminders
- Email monitoring and response
- Bilingual inbound Call Center support
- Advanced voicemail options
- Updating patient information
- Web chat software
