Order Taking
So your customer is set to close the sale, the question is… ARE YOU?
Your product or service has successfully met their need, so now it’s time to seal the deal. Without a doubt, you want a flawless order process without complications. Sounds easy enough; however, if you don’t have adequate staff, availability and sufficient technology, problems can rear their ugly head.
ACA provides flawless solutions to handle high volume of order taking. We are a cost-efficient solution to ensure your customers receive timely and helpful service with their order process. In addition, we’re sensitive to the customer’s needs and create a secure and comforting environment to ease any apprehension that is associated with the purchasing process.
The ACA Advantage…
- 24/7 bi-lingual (Spanish and English) order taking support
- Custom built order taking systems for seamless integration with fulfillment houses
- Fully customized online static and demographic reporting
- Digital recordings of each and every call taken by ACA agents
- Custom agent incentive program offerings
- Ability to up-sell and cross-sell
