Tech Connect™
Technology is all around us every day. The ability to get people to support this new technology is both expensive and hard to find. This is why ACA worked to develop a solution for any sized business with, Tech Connect™. With Tech Connect™ any company can have a 24/7 technical support help desk for their employees and clientele.
Tech Connect™ Solutions
- 24/7 Bi-Lingual Technical Support Agents
- Multi-Tier Support Solution With ACA L1, ACA L2, & ACA L3 Teams
- Ticket Creation and Follow Up
- Server Monitoring and Update Support
- Network Monitoring and Update Support
- PC Update Support
- Digitally Recorded Calls for Quality Assurance and Training
- Agent Screen Shots for Quality Assurance and Training
What is involved to Start?
Just as customized as your technology solution is for your business, so will ACA’s Tech Connect™ solution. An ACA support team including your ACA sales Consultant, Account Manager, and Technical Support Liaison will work hand and hand with your team to create a custom solution built around the individual needs of your company. This way when your clients or employees are calling in to Tech Connect™ they will have an experience that is seamless just like they would experience by reaching your internal technician. This way ACA can provide your company with one of the highest 1 call resolutions possible.