Ready Helper™
ACA’s Ready Helper™ is the next level in support for ACA clients. Ready Helper™ works by allowing ACA agents direct access into a computer or server for maintenance and support. This way no matter what time of day or night you can have peace of mind that with one phone call, email, or web chat you can have service done on your mission critical systems without the expense of a technician going on site.
Ready Helper™ Benefits
- Remote client software that is easily downloaded by the caller from ACA website
- Secure (up to 128 bit encryption)
- A small image size and memory footprint (166 Kbytes)
- Works from one direction (by invitation only from the user)
- Cannot be loaded as a service
- Has no incoming logon
- Does not support remote
Ctrl-Alt-Del - Does not use registry settings or a password in the client PC
- Is automatically uninstalled when the connection is closed
How It Works
Ready Helper™ is a service in which our support agents receive live incoming calls for help on a toll free support line and walk the caller through connecting to a website where our “remote PC control client” can be downloaded. Once the remote control program is downloaded it installs itself and the ACA support agent walks the caller through connecting to the Support agent’s PC. At this time the answering support agent is talking with the live caller and has taken over control of the caller’s PC.