Why Choose Answer Center America?
Family owned and operated for over 10 years, ACA brings businesses small and large across the U.S. an experienced call center with cutting-edge technology and an unyielding commitment to quality service.
Our devotion to providing the best Call Center and Messaging services in the industry are based on the following efforts:
- We are committed to your success. At ACA we are constantly improving our services, educating our staff, and investing in our client relationships.
- We are constantly growing. We take staff development seriously. With a full-time professional trainer on staff, we are committed to meeting and surpassing exacting standards for continuing training. The result is courteous and efficient professionals who consistently add value to every script.
- Complete System Back-Up and 24-hour Telephone Service. All phone calls are recorded and available to our customers digitally through .WAV or CD. All data is regularly backed-up and retained for five years. 24/7 call centers and telephone systems operate around the clock, ensuring that the quality of your service will never be interrupted. How many call centers do you know that can offer that kind of security?
- We follow all HIPPA and JACHO regulations. As one of the nation’s leading providers of telephone answering service for the medical industry, ACA is dedicated to following all necessary regulations. Additionally, our staff is trained and versed on various protocols in the Medical Industry, providing streamlined solutions for your growing practice.
- Our bilingual staff ensures that all clients receive equal attention.
- We are team-oriented. A full-time trainer ensures that all staff members are equally capable of executing the work needed to meet your specific needs.
- We are recognized for our superior service.
- We are never short-staffed. You can be sure that ACA will have the personnel to meet your needs.
