Multi-Channel Enhancement Service Options
Most companies are available by phone; however, to beat the competition, this isn’t always enough. Today’s consumers have much higher expectations than ever before. 24/7 live agents are critical to maintaining a positive customer service experience, but supportive communication channels ensure a more comprehensive and complete solution. Voice, email, click-to-call and Web [...]
Chicago, Ill. – Answer Center America (ACA), a full service call center, is happy to announce that Tara Kern has recently joined the ACA team as Human Resources Manager. In this role Kern will be responsible for developing and maintaining the ACA culture of excellence. This includes recruiting and staffing; performance management and improvement systems; [...]
In the call center and answering service industry, there are two commonly used methods of managing the call process. Depending on your business vertical and complexity of calls, both methods have an advantage. So which method is best for you? We’ll help you identify the advantages of each.
Scripting (ACA Contact Management Solution)
The scripting method is [...]
In order to celebrate Cinco de Mayo properly, ACA made sure the food was plentiful, hot and tasty. Two of our management team members challenged each other with a Cinco de Mayo tradition…The Great Salsa Challenge. Employees were asked to taste and vote on their favorite salsa. Judging was fierce but at the end of the day, [...]
Chicago, Ill. – Answer Center America (ACA) has hired Troy Berry as manger of customer service and Leslie Walker as manager of call center operations. ACA, a leading inbound and outbound call center, continues to expand their management team due to company growth. Both positions were created to assist ACA through this growth process.
Walker holds [...]
Summary: What to consider when hiring an Answering Service: the range of services they offer, their level of professionalism, and their hours of operation. Connecting your callers with an answering service is the best way to improve customer satisfaction. You’ll feel confident that your calls are being answered in a professional manner by a “virtual [...]
Summary: As technology continues to advance, the personal side of customer service is diminishing—but call center services preserve this important part of customer care and customer service. Connecting your callers with a live receptionist is crucial to customer satisfaction.
Article: All of us are familiar in some way or another with the decline of personalized customer [...]
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]
With each New Year comes a fresh set of goals. 2010 is right around the corner, so it’s a good time to revisit your goals for the year ahead. As holiday shopping wraps up, the hustle and bustle of the holiday season often results in second-rate customer service and frustrated customers. With the economy still [...]
An outsourced IT help desk support specialist saves money, improves service, and is a more efficient method for troubleshooting IT problems for a business. Specialists are highly trained, keep up with technological advances, and can be available twenty-four hours a day, seven days a week.
Using an outsourced IT help desk support specialist can save [...]