On January 12th, 2010, Haiti experienced their strongest earthquake since 1770, according to the U.S. Geological Survey. The quake was recorded at a magnitude of 7.0 on the Richter scale, leaving 3 million inhabitants of Haiti’s Porte-au-Prince area in desperate need of emergency aid, food, shelter, and care. Haiti’s earthquake was especially severe due to [...]
We’ve kicked off 2010 with a bang. The ACA team is continuing to grow with each passing week. In response to the fact ACA has more than doubled this past year, we’re focused on sustaining the culture of a small business. We’re a company that rewards results and innovation; not the number of hours spent [...]
A 24/7 Answering service is pretty self-explanatory. When a business or individual is on-call all hours of the day every day of the year, it is sometimes necessary to outsource this answering service to a provider who has the staff to supply a human response. What is not really obvious about this service is that [...]
Customer service can be a real problem for companies in off hours. Take the example of a water main break. A problem that occurs more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad [...]
Centralizing your contact centers is an effective method to minimize costs and increase efficiency of your customer service agents. As companies head into the New Year, focus has shifted to providing the ultimate customer service experience in order to stand above competition. Multi-location companies are choosing to consolidate their call centers to one location to [...]
With the right partnership, a telephone answering service (TAS) service can reap real benefits. We all want to be available to answer every call but, let’s be honest. This isn’t realistic and certainly isn’t good for productivity. Therefore, an answering service is a smart solution to ensure calls are answered in the most efficient manner. [...]
Career opportunities and job listings are available all over the country for Help Desk Support Specialist. A Help Desk Support Specialist is employed by many different types of companies to serve as a direct point of contact for customers. They are responsible for ensuring that their company’s customers receive a professional level of service or [...]
Hey there! Answer Center America is now using Twitter. Find us @ACA_CS_beta
What is Twitter? Twitter is a free service that lets you keep in touch with people and companies through the exchange of quick, frequent answers to one simple question: What are you doing?
Already a member? Follow us @ACA_CS_beta and join the conversation
Not [...]
The ACA team was fortunate enough to attend this year’s 2009 Inc. Magazine conference. Each year, Inc. Magazine recognizes the top 5000 fastest growing companies in the United States. ACA was one of these companies recognized.
The event was well beyond our expectations and left us truly inspired. We left the conference feeling motivated and determined.
Here’s [...]
Here are a few testimonials we’ve received over the past few weeks from vendors, customers and organizations within our community. We had to take a moment and toot our own horn after receiving these generous testimonials.
“They are one of the shining stars in the call center industry.”
James A. Becker - Vice President of Amtelco
“Every time I visit [...]