Summary: As technology continues to advance, the personal side of customer service is diminishing—but call center services preserve this important part of customer care and customer service. Connecting your callers with a live receptionist is crucial to customer satisfaction.
Article: All of us are familiar in some way or another with the decline of personalized customer [...]
This past year, Answer Center America was recognized by Inc. Magazine as one of the fastest growing companies in the United States. We were No. 1,870 out of the top 5,000 fastest growing across the United States. This recognition was a huge success for ACA and we hope to move even higher on the list this [...]
Ever had a terrible customer service experience with a company which ultimately led you to hold a life-long grudge? You had a bad conversation with a customer service representative from your favorite company, you vow never to purchase their product again, and you demand that all of your friends do the same. As your anger [...]
Here’s an interesting article from Crain’s Chicago Business. Being a Chicago based call center, I keep an eye out for news that hits close to home. As this article proves, local Chicago businesses are realizing the benefits of outsourcing thier customer service agents. Red Box announced today that they will be closing their office in [...]
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]
On January 12th, 2010, Haiti experienced their strongest earthquake since 1770, according to the U.S. Geological Survey. The quake was recorded at a magnitude of 7.0 on the Richter scale, leaving 3 million inhabitants of Haiti’s Porte-au-Prince area in desperate need of emergency aid, food, shelter, and care. Haiti’s earthquake was especially severe due to [...]
We’ve kicked off 2010 with a bang. The ACA team is continuing to grow with each passing week. In response to the fact ACA has more than doubled this past year, we’re focused on sustaining the culture of a small business. We’re a company that rewards results and innovation; not the number of hours spent [...]
A 24/7 Answering service is pretty self-explanatory. When a business or individual is on-call all hours of the day every day of the year, it is sometimes necessary to outsource this answering service to a provider who has the staff to supply a human response. What is not really obvious about this service is that [...]
Customer service can be a real problem for companies in off hours. Take the example of a water main break. A problem that occurs more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad [...]
Centralizing your contact centers is an effective method to minimize costs and increase efficiency of your customer service agents. As companies head into the New Year, focus has shifted to providing the ultimate customer service experience in order to stand above competition. Multi-location companies are choosing to consolidate their call centers to one location to [...]