Summary: As technology continues to advance, the personal side of customer service is diminishing—but call center services preserve this important part of customer care and customer service. Connecting your callers with a live receptionist is crucial to customer satisfaction.
Article: All of us are familiar in some way or another with the decline of personalized customer [...]
Ever had a terrible customer service experience with a company which ultimately led you to hold a life-long grudge? You had a bad conversation with a customer service representative from your favorite company, you vow never to purchase their product again, and you demand that all of your friends do the same. As your anger [...]
I braved the cold weather early last year to attend the first Chicago Social Media Club event. (David Armano, Senior VP of Digital at Edelman ) was the featured speaker and spoke to the group about personal branding. The room was buzzing with excitement and crowded with people from all walks of life: salespeople, marketers, and of [...]
Here’s an interesting article from Crain’s Chicago Business. Being a Chicago based call center, I keep an eye out for news that hits close to home. As this article proves, local Chicago businesses are realizing the benefits of outsourcing thier customer service agents. Red Box announced today that they will be closing their office in [...]
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]
On January 12th, 2010, Haiti experienced their strongest earthquake since 1770, according to the U.S. Geological Survey. The quake was recorded at a magnitude of 7.0 on the Richter scale, leaving 3 million inhabitants of Haiti’s Porte-au-Prince area in desperate need of emergency aid, food, shelter, and care. Haiti’s earthquake was especially severe due to [...]
We’ve kicked off 2010 with a bang. The ACA team is continuing to grow with each passing week. In response to the fact ACA has more than doubled this past year, we’re focused on sustaining the culture of a small business. We’re a company that rewards results and innovation; not the number of hours spent [...]
Customer service can be a real problem for companies in off hours. Take the example of a water main break. A problem that occurs more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad [...]
In addition to unsurpassed comfort, American Mattress is now offering multiple lines of customer support to ease concerns, assist with order taking, and lead to a better night’s sleep.
Chicago, Ill. – American Mattress, Chicago’s leading mattress retailer, recently announced their decision to partner with Answer Center America (ACA) for inbound call center support. Increasing [...]
With each New Year comes a fresh set of goals. 2010 is right around the corner, so it’s a good time to revisit your goals for the year ahead. As holiday shopping wraps up, the hustle and bustle of the holiday season often results in second-rate customer service and frustrated customers. With the economy still [...]