The ACA team was fortunate enough to attend this year’s 2009 Inc. Magazine conference. Each year, Inc. Magazine recognizes the top 5000 fastest growing companies in the United States. ACA was one of these companies recognized.
The event was well beyond our expectations and left us truly inspired. We left the conference feeling motivated and determined.
Here’s [...]
Here are a few testimonials we’ve received over the past few weeks from vendors, customers and organizations within our community. We had to take a moment and toot our own horn after receiving these generous testimonials.
“They are one of the shining stars in the call center industry.”
James A. Becker - Vice President of Amtelco
“Every time I visit [...]
Doctor’s offices need to run like a well oiled machine 24 hours a day 7 days a week. Unlike some other professional offices, phones cannot go occasionally avoided or unanswered. Unfortunately, doctors cannot always rely solely upon the mercies of their office staff to make sure the phones are being answered 24/7. A medical answering [...]
Call center metrics are key performance indicators, and they should focus on business goals and call center solutions. If metrics are analyzed and lined up with strategies, they can boost quality and save an organization money. Metrics monitor a call center’s performance by gathering and analyzing information; there are productivity metrics, quality metrics, and customer [...]
Are you looking for a Medical Answering Service to meet the demanding needs of the health care industry? ACA is a leading medical call center, specializes in providing the technology, expertise and flexibility to fulfill the specific requirements of medical professionals who need rapid, reliable, response in their Medical Answering Service. ACA’s well-trained medical answering [...]