Here’s an interesting article from Crain’s Chicago Business. Being a Chicago based call center, I keep an eye out for news that hits close to home. As this article proves, local Chicago businesses are realizing the benefits of outsourcing thier customer service agents. Red Box announced today that they will be closing their office in [...]
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]
The key to a successful customer service is clear communication—understanding and meeting all client needs. Successful communication can sometimes become a challenge, as today’s market is becoming increasingly diverse. For that reason, it’s necessary for businesses to reach out and connect with the Spanish speaking population as they account for a significant part of today’s [...]
The key to thriving business practices starts with clear communications. In today’s diverse business market, the need to reach out to the Spanish speaking population is essential. The Spanish speaking community deserves the right to be understood and to receive information that they can understand. Answer Center America has responded to the need for a [...]
We all need a little humor throughout our day. Happy Halloween from Answer Center America.
Web chat drives sales, improves communication and puts customers at ease.
Today’s technology is compelling us toward instantaneous response. We’re a technology driven world and consumers are demanding tools to support the changing times. It’s time to acknowledge these needs. Web chat is the driving force behind the age of virtual help.
Advantages of Web Chat for [...]
(PRWEB) March 11, 2008 — Answer Center America, Inc. is proud to announce the release of the ACA Upload! The “ACA Upload!” is a combination of a monthly e-Zine newsletter, the new ACA Upload! Blog, and the very anticipated ACA Upload! Web site (www.acaupload.com) due for release June 1st, 2008. All of these tools are [...]