The mission of the U.S. Marine Corps Reserve Toys for Tots Program is to collect new, unwrapped toys during October, November and December each year, and distribute those toys as Christmas gifts to needy children in the community in which the campaign is conducted. In order to support this mission, ACA will collect unwrapped toys at their office and deliver as needed.

The Marine Toys for Tots foundation helps needy children experience the joy of Christmas, who may otherwise not receive gifts this year. Over the past 62 years, the U. S. Marine Corps Reserve Toys for Tots Program have distributed more than 400 million toys to more than 188 million needy children. Answer Center America is proud to join them this holiday season on their mission. They are encouraging employees, clients and local residents to donate a gift this year.

If you’d like to donate an unwrapped gift, simply drop by the Answer Center America office and drop off your gift before December 18. Answer Center America would like to thank everyone in advance for their support this year. For more information on the Marine Toys for Tots organization, visit www.toysfortots.org

Answer Center America
5539 N. Broadway St., Ste, A.
Chicago IL, 60640

An upturn in our economy is not far on the horizon, however it’s safe to say, there’s still a long haul before we reach the point of absolute recovery.  Nevertheless, your communications shouldn’t suffer due to the current economic situation.  More than ever, now is the time to make your company shine among competitors.  Times like this often prompt changes, some for the worse, but in some circumstances, for the better.

Here’s an interesting excerpt in a white paper from Connection Magazine (www.connectionsmagazine.com) that addresses key points for executives to consider in making communication reductions and investments.  

If coping with staff reductions, consider out-tasking communications projects or out-sourcing some or all of your communications operations. Choose a vendor with a broad portfolio of  environments, you can simplify vendor management and eliminate over-lapping service arrangements by selecting a partner that provides multi-vendor services.

Here are some key choices to consider:

What functions do you want to out-source?

•  User help desk?
• Security?
• Moves and changes?
• NOC / Network Monitoring?
• Complete communications operations?

The silver lining through this recession is innovation.  This innovation drives ACA to design groudbreaking services and software to accommodate our growing family of clients. It also enables clients to maintain quality services while minimizing their bottom line. 

Click here to read the entire white paper

“Paradoxically, a recession can be a fantastic time to launch innovations. For one thing, tougher times can make consumers reconsider many of their purchasing decisions, leaving them open to trying something new.”

 -          The Economist magazine

22 November 2008

Our live Spanish Answering Service includes all the traditional Spanish answering service applications, plus also handles Spanish Chat. With the live Spanish Answering Service, your phone calls will be answered by highly trained professional customer service staff to give that extra personal attention. We have hired Spanish speaking customer service professionals for our Spanish answering service. Our Spanish speaking customer service staff will handle each call and provide translation and interpretation services. You can also customize our live Spanish Answering Service as per your requirements and your customized live Spanish Answering Service will be tailored exactly to your needs and detailed specifications. Nothing is more important to us and to you then the contact that our Spanish Answering Service staff has with your customers and clients. It is essential to ACA and to you that they are given the right training, tools and attention to make them successful. Have confidence that that our Spanish Answering Service is an extension of your business and every call is handled exactly as you would.

The Spanish Answering Service also features 24-hour care, 7 days a week.

Spanish Answering Service applications also include:

• Virtual Switch Board Services
• Email Monitoring & Response Services
• Employee Call Off Hotline
• Inbound & Outbound Fax Services
• Emergency Messaging and Dispatch
• Customized Message Delivery
• Advanced Voicemail Options

At Answer Center America, we want to see you succeed. Whether we are customizing business solutions to meet your specific needs, or answering phone calls after hours, ACA remains dedicated to top quality service, 24 hours a day, every day. Contact us to learn more about our live Spanish Answering Service.

Chicago, IL January 1, 2009 — Answer Center America, Inc. (ACA) today announced unprecedented growth this year, which has lead to a steady hiring stream of 5-10 employees per month, with current open positions for January 2009 at 25.

With more than 120 specialists on staff, ACA handles nearly six million calls per year. Given the high call volumes, optimal agent performance is critical in providing quality service experiences to ACA’s corporate clients. ACA hires experienced call service agents and trains them internally. ACA services include general call services, inbound call services, and outbound call services, with a broad range of technologies utilized; making it important that both new and current staff is continually trained. The fact that many ACA agents are bilingual – in English, Spanish and French – adds another layer of complexity to hiring and managing the unique skills and proficiency levels of each specialist.

“Last year Answer Center America identified a need for turnkey outsourcing solutions which provide corporations the ability to scale as needed from general workforce management functions to advanced help desk and sales capabilities,” says Mike McMillan, Director of Sales and Marketing, for ACA. “ACA has been working to add services which will help our customers thrive in a tight economy. Take, for instance, the cost savings of outsourcing help desk support. Our Tech Connect service allows for network, server, and PC monitoring and support remotely, and our Instant Connect service enables web chat. These coupled with our Ticketing System for inbound call recording allow customers to cost effectively outsource their entire customer service operation using a customized methodology. Our specialty service, Your Connect, enables ACA to customize and virtually mirror the operation of a corporate call center, creating a total savings of 75% – 95% depending on call traffic!”

ACA provides a customized call center solution with full scalability, allowing room for anticipated client growth. It also allows call center agents to integrate with client systems and personnel. ACA utilizes technology, which allows for seamless integration with various telephony switches. ACA systems capture and analyze customer/caller interactions, improve workforce performance and optimize service processes. The system allows clients to improve service by scheduling the right agents with the right skills at the right time. ACA helps companies discover business trends, employee and customer behavior patterns, and ensure excellent customer service. ACA plans to continue to improve service offerings to meet the changing economic and technology needs of its clients.

About Answer Center America, Inc.:
Answer Center America, headquartered in Chicago Illinois, is a leading provider of 24/7 call center solutions for optimizing employee time and skill sets. Answer Center America delivers high quality and superior customer support necessary for a remote messaging and business solutions. ACA is best known for its multi-layered security support system using state of the art equipment, highly trained professionals and dedicated customer service agents which allows them to provide customized, affordable outsourcing services.

Today, more than 2,500 organizations on 4 continents rely on custom solutions provided by ACA solutions to perform more effectively and competitive in their market. ACA provides a seamless extension of your business custom made for you. Visit us at our website www.goacanow.com.