Time to Outsource?
Uncategorized
Here’s an interesting article from Crain’s Chicago Business. Being a Chicago based call center, I keep an eye out for news that hits close to home. As this article proves, local Chicago businesses are realizing the benefits of outsourcing thier customer service agents. Red Box announced today that they will be closing their office in Dowers Grove, Ill. And begin outsourcing their call center operations.
“After considering a number of options, it was determined that using a third party to manage our customer service operations was the best business decision for the company,” Redbox said in a statement.
Read more here.
Tags: 24/7 answering service, ACA, answer center america, answering service, bilingual answering service, call center, Chicago call center, customer service, goacanow, red box