Ever had a terrible customer service experience with a company which ultimately led you to hold a life-long grudge? You had a bad conversation with a customer service representative from your favorite company, you vow never to purchase their product again, and you demand that all of your friends do the same. As your anger [...]
I braved the cold weather early last year to attend the first Chicago Social Media Club event. (David Armano, Senior VP of Digital at Edelman ) was the featured speaker and spoke to the group about personal branding. The room was buzzing with excitement and crowded with people from all walks of life: salespeople, marketers, and of [...]
Here’s an interesting article from Crain’s Chicago Business. Being a Chicago based call center, I keep an eye out for news that hits close to home. As this article proves, local Chicago businesses are realizing the benefits of outsourcing thier customer service agents. Red Box announced today that they will be closing their office in [...]
Studies show that the number of Americans who work remotely at least one day per month has increased from approximately 12.4 million in 2006 to 17.2 million in 2008-a 39% increase in two years and a significant 74% increase since 2005.*
If this trend continues as expected, more and more people opting to work from [...]
Catch ACA on the Fox 32 ‘Job Shop’ segment. Our CEO Janet Livingston talks about upcoming employment opportunities for 2010 and helps Fox 32 dispel the myth that no one is hiring this year.
Our founder and CEO, Janet Livingston, sat down with Crain’s Chicago to talk about the history behind Answer Center America and what’s to come in the future. See for yourself.
Chicago, Ill. – Answer Center America (ACA) has hired Troy Berry as manger of customer service and Leslie Walker as manager of call center operations. ACA, a leading inbound and outbound call center, continues to expand their management team due to company growth. Both positions were created to assist ACA through this growth process.
Walker holds [...]
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]