Let’s be honest, no one enjoys listening to a prerecorded telemarketing message. It’s not personal, and it’s not good customer service. The good news is, the FTC is banning most telemarketing ‘robocalls’. So individuals can say ‘goodbye’ to prerecorded telephone calls for good. Here’s an interesting article from the Associated Press that addresses this new [...]
Here is a letter recently sent from an ACA call center applicant.
Hello Michael,
I was at Answer Center America for a VERY LARGE group interview on Tuesday and then was called back for a smaller VERY LARGE group interview yesterday (Thursday). Wow! What an experience. Each person was as good as the next and we all [...]
In the midst of a rocky economy, individuals are seeing their pay cut, hours reduced or worse, jobs lost – right before their eyes. For this reason, ACA is thankful for their continued growth throughout this past year, as well as every year prior.
ACA is staying afloat through the dangerous waters. Better yet, we’re [...]
Jack Daly, Indy, Oct. 27th, 2009.
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Answer Center America, Inc., a leading provider of inbound and outbound business solutions, is pleased to announce they have been selected for Inc. Magazine’s 2009 list of the 5,000 fastest-growing private companies in the nation.
Chicago, Ill. – Inc. Magazine ranked Answer Center America, Inc. (ACA) No. 1,870 on its third annual Inc. 5000 [...]
In this economy customers expect the best. The strongest companies survive by providing excellent service to their existing customer base. It is no secret that it is much more cost effective to retain a customer than to acquire a new one. Keeping the customer happy with excellent customer care makes good business sense. To do [...]
Symptoms: Feelings of confusion, anxiety and uncertainty prior to completion of your online purchase. May result in abandoning your shopping cart before the online transaction is complete.
What can your company do to cure shoppers of shopping cart abandonment syndrome?
Imagine this. You walk into a department store to purchase a new refrigerator. However, the store [...]
Advantages of outsourcing call center services with Answer Center America, Inc.
Tech Support: “I need you to right-click on the Open Desktop.”
Customer: “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop-up menu?”
Customer: “No.”
Tech Support: “Ok, sir. Can you tell me what you have done up until this
point?”
Customer: “Sure, you told me to write ‘click’ and I [...]
Web chat drives sales, improves communication and puts customers at ease.
Today’s technology is compelling us toward instantaneous response. We’re a technology driven world and consumers are demanding tools to support the changing times. It’s time to acknowledge these needs. Web chat is the driving force behind the age of virtual help.
Advantages of Web Chat for [...]