Archive for March, 2009

You Can Not Afford to Miss a Call in This Economy

Monday, March 2nd, 2009

Are your phones ringing when you’re not available? If you are in a business that values customer calls, you can’t afford to miss any calls in this business economy. Every missed call means missed revenue and missed opportunity. The solution is to have an answering service to make certain you never miss a call again. [...]

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Call Center Metrics Can Boost Quality and Save Money

Sunday, March 1st, 2009

Call center metrics are key performance indicators, and they should focus on business goals and call center solutions. If metrics are analyzed and lined up with strategies, they can boost quality and save an organization money. Metrics monitor a call center’s performance by gathering and analyzing information; there are productivity metrics, quality metrics, and customer [...]

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