Communications in a Difficult Economy
Uncategorized
An upturn in our economy is not far on the horizon, however it’s safe to say, there’s still a long haul before we reach the point of absolute recovery. Nevertheless, your communications shouldn’t suffer due to the current economic situation. More than ever, now is the time to make your company shine among competitors. Times like this often prompt changes, some for the worse, but in some circumstances, for the better.
Here’s an interesting excerpt in a white paper from Connection Magazine (www.connectionsmagazine.com) that addresses key points for executives to consider in making communication reductions and investments.
If coping with staff reductions, consider out-tasking communications projects or out-sourcing some or all of your communications operations. Choose a vendor with a broad portfolio of environments, you can simplify vendor management and eliminate over-lapping service arrangements by selecting a partner that provides multi-vendor services.
Here are some key choices to consider:
What functions do you want to out-source?
- User help desk?
- Security?
- Moves and changes?
- NOC / Network Monitoring?
- Complete communications operations?
The silver lining through this recession is innovation. This innovation drives ACA to design groudbreaking services and software to accommodate our growing family of clients. It also enables clients to maintain quality services while minimizing their bottom line.
Click here to read the entire white paper
“Paradoxically, a recession can be a fantastic time to launch innovations. For one thing, tougher times can make consumers reconsider many of their purchasing decisions, leaving them open to trying something new.”
- The Economist magazine
22 November 2008
Tags: 24/7 answering service, ACA, ACA internships, American Mattress, answer center, answer center america, answering service, call center, Chicago call center, customer service, goacanow
