Comments for Answer Center America Blog http://www.goacanow.com/blog Inbound, outbound and ebound solutions Thu, 10 Jun 2010 17:14:04 -0500 http://wordpress.org/?v=2.9.1 hourly 1 Comment on Call Center Outsourcing: Advantages by Matthew Clark http://www.goacanow.com/blog/call-center-outsourcing-benefits/25/comment-page-1/#comment-2719 Matthew Clark Thu, 10 Jun 2010 17:14:04 +0000 http://blog.goacanow.com/call-center-outsourcing-advantages/25/#comment-2719 There is a rapid growth of Outsorcing these days as manufactures try to cut cost and maximize profit..*~ There is a rapid growth of Outsorcing these days as manufactures try to cut cost and maximize profit..*~

]]> Comment on Modeling Vs. Scripting in the Call Center by SalesKing http://www.goacanow.com/blog/modeling-vs-scripting-in-the-call-center/895/comment-page-1/#comment-2712 SalesKing Thu, 10 Jun 2010 13:56:28 +0000 http://www.goacanow.com/blog/?p=895#comment-2712 Lori - Thanks for the feedback. It look like you have quite an interesting business. I'd love to have you as a guest writer for our blog. Shoot me your email at marketing@acanow.com and we can talk more. Lori – Thanks for the feedback. It look like you have quite an interesting business. I’d love to have you as a guest writer for our blog. Shoot me your email at marketing@acanow.com and we can talk more.

]]> Comment on Modeling Vs. Scripting in the Call Center by Lori O'Hara http://www.goacanow.com/blog/modeling-vs-scripting-in-the-call-center/895/comment-page-1/#comment-2682 Lori O'Hara Wed, 09 Jun 2010 15:24:35 +0000 http://www.goacanow.com/blog/?p=895#comment-2682 Sarah - Thank you for this! I am a speech pathologist who specializes in accent retraining for int. speakers of English in the call center/support industry and I talk a lot about the importance of scripting, and the evolution of scripting into more complex structures (because accent doesn't live in a vacuum!) Very helpful concepts. Sincerely, Lori O'Hara Sarah –

Thank you for this! I am a speech pathologist who specializes in accent retraining for int. speakers of English in the call center/support industry and I talk a lot about the importance of scripting, and the evolution of scripting into more complex structures (because accent doesn’t live in a vacuum!)

Very helpful concepts.

Sincerely,
Lori O’Hara

]]> Comment on Avoiding Customer Service Catastrophes in the Call Center by contact center Philippines http://www.goacanow.com/blog/avoiding-customer-service-catastrophes-in-the-call-center/734/comment-page-1/#comment-2405 contact center Philippines Thu, 27 May 2010 01:41:27 +0000 http://www.goacanow.com/blog/?p=734#comment-2405 I think that telling others about your bad customer service experience is that unheard of, especially with the possibilities offered by the Internet and technology. Because this can affect a call center's reputation, the best defense is by providing the customer with stellar service that they cannot speak ill of. I think that telling others about your bad customer service experience is that unheard of, especially with the possibilities offered by the Internet and technology. Because this can affect a call center’s reputation, the best defense is by providing the customer with stellar service that they cannot speak ill of.

]]> Comment on What Services Do the Best Call Centers Provide? by contact center Philippines http://www.goacanow.com/blog/what-services-do-the-best-call-centers-provide/863/comment-page-1/#comment-2404 contact center Philippines Thu, 27 May 2010 01:36:32 +0000 http://www.goacanow.com/blog/?p=863#comment-2404 Great post. If I may add, the best call centers also provide high-quality training and coaching to their agents. Since call center agents are the ones who communicate with customers all the time, they need to be trained through new and innovative ways that will help them reach their full potential. Great post. If I may add, the best call centers also provide high-quality training and coaching to their agents. Since call center agents are the ones who communicate with customers all the time, they need to be trained through new and innovative ways that will help them reach their full potential.

]]> Comment on Bilingual Answering Service in Chicago, Illinois (IL) by contact center Philippines http://www.goacanow.com/blog/bilingual-answering-service-in-chicago-illinois-il/17/comment-page-1/#comment-2403 contact center Philippines Thu, 27 May 2010 01:33:26 +0000 http://blog.goacanow.com/bilingual-answering-service-in-chicago-illinois-il/17/#comment-2403 A lot of BPO companies are now offering bilingual call center services, which makes it easier for customers whose native language is not English, to get solutions to their inquiries. More to that, applicants who are highly knowledgeable in more than one language have a higher chance of getting hired (and for a higher pay), which is why a lot of people are taking language courses, mainly Spanish and Chinese, now more than ever. A lot of BPO companies are now offering bilingual call center services, which makes it easier for customers whose native language is not English, to get solutions to their inquiries. More to that, applicants who are highly knowledgeable in more than one language have a higher chance of getting hired (and for a higher pay), which is why a lot of people are taking language courses, mainly Spanish and Chinese, now more than ever.

]]> Comment on Help Desk Support Specialist Jobs by Panda Internet Security 2010 http://www.goacanow.com/blog/help-desk-support-specialist-jobs/263/comment-page-1/#comment-2345 Panda Internet Security 2010 Mon, 24 May 2010 20:47:45 +0000 http://blog.goacanow.com/?p=263#comment-2345 hi there, i just came across your blog listed on yahoo, and i must say that you express pretty well on your web portal. i am truly taken by the method that you compose, and the subject is outstanding. in any case, i would also love to know whether you would like to exchange links with my website? i will be to the great extent than happy to reciprocate and put your link on in the blogroll. anticipating for your response, thanks and gooday! hi there, i just came across your blog listed on yahoo, and i must say that you express pretty well on your web portal. i am truly taken by the method that you compose, and the subject is outstanding. in any case, i would also love to know whether you would like to exchange links with my website? i will be to the great extent than happy to reciprocate and put your link on in the blogroll. anticipating for your response, thanks and gooday!

]]> Comment on The Health Care Reform… by Marzel Leonhard http://www.goacanow.com/blog/the-health-care-reform%e2%80%a6-3/869/comment-page-1/#comment-2277 Marzel Leonhard Thu, 20 May 2010 20:59:32 +0000 http://www.goacanow.com/blog/?p=869#comment-2277 Thats a really nice post with necessary Information. Thanks for your help. Thats a really nice post with necessary Information. Thanks for your help.

]]> Comment on Entrepreneurs in Action by Caitlin Baker http://www.goacanow.com/blog/entrepreneurs-in-action/681/comment-page-1/#comment-2246 Caitlin Baker Wed, 19 May 2010 08:40:08 +0000 http://www.goacanow.com/blog/?p=681#comment-2246 i am working hard to be a good Entrepreneur in online services. I also attend online seminars to sharpen may skills.';. i am working hard to be a good Entrepreneur in online services. I also attend online seminars to sharpen may skills.’;.

]]> Comment on Answer Center America Helps Support Local Toys for Tots by Zoey Diaz http://www.goacanow.com/blog/answer-center-america-helps-support-local-toys-for-tots/334/comment-page-1/#comment-2047 Zoey Diaz Tue, 11 May 2010 19:39:52 +0000 http://blog.goacanow.com/?p=334#comment-2047 My favorite gift to give during Christmas day is a fruit basket with toys and gift certificates. they can really put a smile on someone's face-,. My favorite gift to give during Christmas day is a fruit basket with toys and gift certificates. they can really put a smile on someone’s face-,.

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