Studies show that the number of Americans who work remotely at least one day per month has increased from approximately 12.4 million in 2006 to 17.2 million in 2008-a 39% increase in two years and a significant 74% increase since 2005.*
If this trend continues as expected, more and more people opting to work from [...]
Catch ACA on the Fox 32 ‘Job Shop’ segment. Our CEO Janet Livingston talks about upcoming employment opportunities for 2010 and helps Fox 32 dispel the myth that no one is hiring this year.
Our founder and CEO, Janet Livingston, sat down with Crain’s Chicago to talk about the history behind Answer Center America and what’s to come in the future. See for yourself.
Inbound and outbound contact centers handling healthcare related information must approach these calls with a high level of care and accuracy. Any medical professional, faces critical decisions when choosing the right call center for their patients. After all, the information being handled is affecting the lives and health of individuals. To sum it up, there [...]
On January 12th, 2010, Haiti experienced their strongest earthquake since 1770, according to the U.S. Geological Survey. The quake was recorded at a magnitude of 7.0 on the Richter scale, leaving 3 million inhabitants of Haiti’s Porte-au-Prince area in desperate need of emergency aid, food, shelter, and care. Haiti’s earthquake was especially severe due to [...]
We’ve kicked off 2010 with a bang. The ACA team is continuing to grow with each passing week. In response to the fact ACA has more than doubled this past year, we’re focused on sustaining the culture of a small business. We’re a company that rewards results and innovation; not the number of hours spent [...]
A 24/7 Answering service is pretty self-explanatory. When a business or individual is on-call all hours of the day every day of the year, it is sometimes necessary to outsource this answering service to a provider who has the staff to supply a human response. What is not really obvious about this service is that [...]
Customer service can be a real problem for companies in off hours. Take the example of a water main break. A problem that occurs more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad [...]
Keith Wisniewski was recently recognized as ACA’s 2009 ‘Salesman of the Year’. In addition to this achievement, Keith was our highest selling sales consultant for the third and fourth quarter of 2009. We all want to congratulate Keith for his numerous achievements this past year. In recognition of his success, he received the ACA ‘Salesman of the [...]
Centralizing your contact centers is an effective method to minimize costs and increase efficiency of your customer service agents. As companies head into the New Year, focus has shifted to providing the ultimate customer service experience in order to stand above competition. Multi-location companies are choosing to consolidate their call centers to one location to [...]