Archive for the ‘Sales and Marketing’ Category

Avoiding Customer Service Catastrophes in the Call Center

Friday, February 26th, 2010

Ever had a terrible customer service experience with a company which ultimately led you to hold a life-long grudge?  You had a bad conversation with a customer service representative from your favorite company, you vow never to purchase their product again, and you demand that all of your friends do the same. As your anger [...]

read more »

Lasso your Company through the Wild, Wild West of Social Networking.

Wednesday, February 24th, 2010

I braved the cold weather early last year to attend the first Chicago Social Media Club  event. (David Armano, Senior VP of Digital at Edelman )  was the featured speaker and spoke to the group about personal branding.  The room was buzzing with excitement and crowded with people from all walks of life: salespeople, marketers, and of [...]

read more »