Ever had a terrible customer service experience with a company which ultimately led you to hold a life-long grudge? You had a bad conversation with a customer service representative from your favorite company, you vow never to purchase their product again, and you demand that all of your friends do the same. As your anger [...]
I braved the cold weather early last year to attend the first Chicago Social Media Club event. (David Armano, Senior VP of Digital at Edelman ) was the featured speaker and spoke to the group about personal branding. The room was buzzing with excitement and crowded with people from all walks of life: salespeople, marketers, and of [...]
With each New Year comes a fresh set of goals. 2010 is right around the corner, so it’s a good time to revisit your goals for the year ahead. As holiday shopping wraps up, the hustle and bustle of the holiday season often results in second-rate customer service and frustrated customers. With the economy still [...]
The key to a successful customer service is clear communication—understanding and meeting all client needs. Successful communication can sometimes become a challenge, as today’s market is becoming increasingly diverse. For that reason, it’s necessary for businesses to reach out and connect with the Spanish speaking population as they account for a significant part of today’s [...]