Centralizing your contact centers is an effective method to minimize costs and increase efficiency of your customer service agents. As companies head into the New Year, focus has shifted to providing the ultimate customer service experience in order to stand above competition.   Multi-location companies are choosing to consolidate their call centers to one location to increase efficiency and provide a consistent customer service experience across the board.

Here are the benefits of centralizing your call centers:

• Increase Consistency - Streamline your call center process and create professional scripts and agents that maintain consistency on every call.
• Reduce Cost with one centralized site for training and set-up. One time fees for training and set-up versus paying duplicate costs can significantly reduce costs and simplify the training process.
• Improve Analytics - Multiple contact centers result in use of various reporting software. This can cause miscommunication between centers and limited ability to forecast future trends.
• Forecast and Reduce Error – With the ability to monitor call statistic and data in real-time with ONE location, companies can resolve problems quickly, forecast future problems and implement efforts promptly to increase efficiency.
• Enhanced Communication - Improve communication and relationship with your call center provider by utilizing a single point of contact.

Answer Center America is an experienced call center that provides companies with customized solutions for their customer service needs. With highly trained customer service representatives (CSRs), ACA has a proven track record of helping centralize their call centers. Regional, national and global companies depend on ACA for success in the centralization of their contact centers.  For more information, call       1-800-270-7030 or visit www.goacanow.com.

As the holidays roll around, holiday parties quickly fill the calendar.  This year, ACA was lucky enough to attend the Women’s Step Up Network party held at Nordstrom’s here in Chicago.  Along with throwing an excellent holiday celebration complete with massages, nail painting and cookie decoration; the Step Up Network helps teen girls in underserved communities throughout Los Angeles, Chicago and New York. 

Answer Center America was lucky enough to work with them this year and take on two Step Up interns.  Both girls had the opportunity to work in every department at ACA to gain an idea of what they might want to do after high school graduation.  Both girls did an excellent job and were offered full-time positions at the end of the internship. 

We wanted to take a moment to tell you all about Sugar and Spice. – A fantastic opportunity to give to the Step Up organization and gain a little in return.  Anyone who donates $25.00 to the Step Up organization will gain $250 in coupons to Chicago businesses and restaurants.  For more information about this opportunity, visit www.suwn.org.