Answer Center America Blog

Centralizing your contact centers is an effective method to minimize costs and increase efficiency of your customer service agents. As companies head into the New Year, focus has shifted to providing the ultimate customer service experience in order to stand above competition.   Multi-location companies are choosing to consolidate their call centers to one location to [...]

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As the holidays roll around, holiday parties quickly fill the calendar.  This year, ACA was lucky enough to attend the Women’s Step Up Network party held at Nordstrom’s here in Chicago.  Along with throwing an excellent holiday celebration complete with massages, nail painting and cookie decoration; the Step Up Network helps teen girls in underserved communities throughout Los [...]

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