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10 Reasons to Use a Call Center

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Written By: Susan McCrossin
May 29th, 2008

Susan McCrossin

When it comes to running your business effectively, don’t get caught up in the details of answering your phones. Using a call center like Answer Center America, Inc. to keep you connected to your customers 24/7 allows you the freedom to work on other aspects of growing your business. But a call center is not just for answering phones. Simply put, there are 10 great reasons to use a call center!

  1. 24 hour virtual receptionist. At ACA our highly trained staff of business professionals will handle each and every one of your calls as if they were a part of your business. This live chat service makes your customers feel their call is very important to you, no matter what time of day. The 24 hour virtual receptionist also portrays a professional image for small businesses.
  2. Bi-lingual customer service. ACA can easily answer and communicate with callers who speak languages other than English. Our bi-lingual services include all the traditional answering service applications, plus bi-lingual chat.
  3. General Answering Services to assist your business during business hours and after hours, as well as call screening. We also provide an employee log-in service and employee wake-up calls.
  4. Dedicated Customer Service Agents for shopping cart support and order taking for your website business. All calls can be recorded.
  5. Customized Message Delivery Services. Choose from our fax/email options, basic voicemail options or advanced voicemail options.
  6. Our Conference Bridge allows you to join up to 40 people on one phone call. This service is available 24 hours per day, 7 days per week.
  7. Stay connected! Email Connect provides instant response to emails and monitoring of website forms and customer inquiries. Text Connect brings your team together with real time notification and documented tracking of message delivery and confirmation. Fax Connect allows our clients the ability to send and receive faxes via email.
  8. Emergency Messaging and Dispatch with custom emergency paging procedures.
  9. Inbound Call Center with Tech Connect to provide 24/7 technical support to employees and clientele. Another feature of the inbound call center is Meeting Connect. Hold a face to face meeting worldwide without ever leaving your office.
  10. Outbound Call Center to follow up on leads, set appointments, place follow up survey calls and conduct quality assurance calls.

Take a moment and view the details of what Answer Center America, Inc. can offer your business. We will recommend a customized business solution to fit your needs and your budget. Additionally, our multi-layered security support system ensures the utmost privacy for your business. Find your solution on our website at www.GoACANow.com.

Susan McCrossin is a principle with painternetmarketing.com.

PA Internet Marketing

For more information on any of the custom services PA Internet Marketing & PA Website Design has to offer your business, Please call (888) 454-3330 or visit http://painternetmarketing.com or http://pa-websitedesign.com.