Anouncing ACA L3
Written By: Michael C. McMillan
One of the hardest decisions a company can face is the need to have another company answer calls from their current, prospective, or past client’s. This decision becomes even more difficult when many of the call center and answering services in the world are offering the same mediocre services. This level of service, though okay for some companies, is not what growing businesses need or want. Because of this, Answer Center America, Inc. decided to change what a call center and answering service can offer a growing business.
Welcome to ACA L3
The New Benchmark in Call Center Quality
ACA L3 is one of the most unique services in the call center industry to date. It is the one team that offers a level of quality that can only be compared to an internal employee of a business, and in some cases even better than that. ACA L3 teams only handle focused books of business so to increase the amount of contact that each agent has with a client’s callers, thereby increasing the knowledge an agent has about the client’s services or product. ACA began the ACA L3 team in April of 2007 with 1 client and a dream, much like ACA’s roots. This team has proven itself to be the cut above any other call center experience in the industry bar none.
“ACA L3 is not only the future of the call center world, but the new bench mark for other call centers to hope to achieve.” Michael C. McMillan — Owner Answer Center America, Inc.
The ACA L3 team now entering their 1 year anniversary has seen tremendous success. They have already experienced a 300% growth in revenue, since their creation, and provided over 20 new jobs to the Edgewater Neighborhood of Chicago, IL. This growth shows no sign of slowing as ACA has over 10 new clients already scheduled to be placed into the ACA L3 team in April.
For more information on the ACA L3 team or any of the custom answering service and or call center services ACA has to offer your business, please call (800) 270-7030 or visit www.goacanow.com