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Why should every business use an Answering Service?

An Answering Service will inexpensively present your business to your customers professionally and competently, allowing you to handle a larger volume of calls so that you can grow your business. With ACA's answering service, clients can choose between using their own number, or a toll free or local telephone number that will be answered by a live professional who will use their unique business script and name. Calls can either be forwarded to the client or saved as a message.

Tracking with ACA Answering Service

You will be able to keep track of all your calls by using the ACA reporting software, ATLANTIS, and accessing detailed real-time call reports. ACA can even send you an automated email every time someone calls your answering service and provide instant call recording and data access.

Answering Service for Customer Service

Live telephone answering services provide excellent customer service and support. Our Answering Service professionals are on call 24 hours a day, seven days a week, 365 days a year. You can customize a script for them that establishes the guidelines for responses so that your callers are connected to the right person. ACA offers customized answering services for every type of business.

Answering Services for Any Business

• General Answering Services include Overflow Receptionist Service (or virtual receptionist service) so that you won't lose customers after work hours, Customized Answering Service / Scripting so that all calls are answered using your own scripts telling us how you want each type of call handled, Wake-up Calls for your employees, and an Employee Log-In Service to track absences and tardiness.
• Conference Bridge answering services can accommodate up to 40 people using a unique ID and password for each conference, and automatic recording into voicemail or email.
• Email Monitoring and Response Answering Services will ensure that all emails are answered 24/7 by a live person.
• Text Messaging Service from our answering service will ensure that a live person answers all text messages 24/7.
• FAX Monitoring and Response from our answering service will ensure that a live person answers all FAX messages 24/7.
• Multi-Lingual Answering Service supplies support for Spanish customers who either text, email, fax, or call at no extra charge.
• Emergency Messaging and Dispatch Answering Service allows you to set up custom emergency paging procedures that will get urgent messages to the right person on your staff.
• Customized Message Delivery Answering Service offers you the option of having your answering service messages delivered by Fax, Email or Voicemail or by a call to your phone either as they come in, or whenever you want them. Our Answering Service Advanced Voicemail Options also allow you to have messages transcribed, paged digitally, or a host of other message delivery options.

Answering Service for Emergencies

A live answering service can handle emergency calls after hours and on the weekends, or even during lunch. A live answering service can follow your customized script for handling emergency-call protocols, gathering important information, transferring calls to the right person, and providing multilingual support for non English-speaking customers.

Companies Needing Answering Services

Many businesses need Answering Services for emergency calls, including property management companies, service companies, healthcare companies, and government agencies.

Medical Answering Service

ACA specializes in medical answering services, and trains all answering service operators on an ongoing basis to strictly adhere to the rules and regulations provided by the Health Insurance Portability and Accountability Act (HIPAA).

Using custom state-of-the-art call center technology, ACA ensures call confidentiality and provides secure recordings and call data. Our medical answering services can be custom tailored using your escalation procedures, greetings and protocols, and we can handle large volumes of calls.

Answering Service Operators

Medical Answering Service operators offer the level of sensitivity and attention necessary 24/7/365. Our answering service professionals can provide your patients with around-the-clock attention.

Answering Service and Call Center Service

The difference between an Answering Service and an Inbound Call Center Service is the difference between our Answering Service using a script and our call center service professionals getting to know your business well enough to answer the customer's questions like you would.

Answering Service Representatives

Knowledgeable call center service or answering service representatives are accessible 24/7 to assist YOUR customers. With a call center service, you can actually outsource most of the customer service work for your company, saving you money, while being assured that expert staff handles your customer service. After all, when customers call, it's crucial to your bottom line to have a knowledgeable staff available to surpass their needs. With our call center services, your customers will be in good hands, even when you're unavailable. Using a call center service is a smart solution for your company - each calling plan is customized to your company's individual needs. This reduces in-house labor expenses without compromising quality.

Call Center Services

Our Inbound Call Center Service Include:

• Product Support - When your customer questions require an immediate response, our call center service employees are trained as experts in your company. ACA call center operators treat each call as a seamless extension of your business.
• Using cutting-edge technology, every call is monitored to whatever level you desire. All calls are digitally recorded for quality assurance and training.
• Quality Assurance - Call center service quality assurance boosts product confidence in customers, and it increases awareness by informing you where you could make improvements to repair issues. Each call center service solution is customized to spotlight your product or service in a manner that exudes confidence, integrity and courtesy. Call center service agents will follow up all calls with survey calls to increase consumer confidence and enhance communication between customers and your company.
• Multi Tier Customer Service - No matter what time of day or night, a call center service employee will deliver personal customer service to care for each caller's needs efficiently and quickly without making callers jump through hoops.
• Employment Screening - Call Center service employment screening can save your company time and money. Obviously, final decisions on hiring are in your hands, however, our services narrow down the group of qualified candidates by screening and following-up with perspective candidates via phone or Internet. Call center service employees will digitally record interviews and provide you with a detailed report of each interview using your customized questions.
• Order Taking - Call center services can really improve your sales. Call center service employees can handle high volume of order taking using a cost efficient and timely process. In addition, call center service employees are sensitive to the customers' needs and are able to smooth the order taking process. Call center service agents offer 24/7 bi-lingual (Spanish and English) order taking support. Call center order taking systems offer seamless integration with fulfillment houses, customized demographic reporting, digital recordings of every call and the ability to up-sell or cross-sell products and services.
• DRTV - Direct Reponses Television allows you to control when, where, and who receives your message, which effectively generates sales. Call center service representatives are trained to handle sales replies from both short form and long form DRTV, regardless of call volume, calls per minute or time of day.
• Web Chat Monitoring and Response - When you can not be online to respond to web chats, call center employees can provide this service 24/7. Call center service representatives can answer any questions or concerns via web chat, at your customer's convenience and respond instantly to system trouble tickets, increasing online sales. This powerful tool can change the way your company connects with consumers.
• Email Monitoring and Response - Call center service can really save you time and money by monitoring email and responding 24/7 in a timely manner. This will increase online sales and unbury you from responding to your customer emails.
• Lead Qualification - Call center service agents prequalify sales leads, and then connect them with your sales agents reducing wasted time and wasted money.
• Licensed Insurance Agent Services - ACA call center service agents hold decades of experience in the insurance industry as well as sales and customer service expertise. Using a call center as a sales agent will save you all the overhead of hiring your own sales representatives, while increasing your sales.
• Multi Tier Help Desk Support - ACA call center service help desk support ensures that customers get their questions answered quickly, professionally, and efficiently. Our multi-tier help desk support is cost effective and provides excellent customer service. Customers can connect with your company via phone or web chat.

Outbound Call Center Services

There are also several Outbound Call Center services available that can help businesses boost their bottom lines. All the ACA outbound call center services can be customized to your needs.

Answering Service / Call Center Employees

ACA outbound call center service employees work on incentive plans to encourage success for not only your company, but for our agents as well. ACA outbound call center agents also use customized software to measure and analyze each call. Some of the call center services that ACA offers include:

• Call Center Service Appointment Setting
• Call Center Service Product Sales
• Call Center Service DRTV Call Abandonment Call Back Campaigns
• Call Center Service Sales Lead Generation
• Call Center Service Customer Satisfaction Surveys
• Call Center Service Appointment Reminder and Rescheduling
• Call Center Service Hotel Reservations
• Call Center Service Web Chat
• Call Center Service Click-to-Call
• Call Center Service Reporting

Call Center Service - The ACA Way

The definition of a Call Center Service is an office used to receive and transmit telephone requests. Many companies partner with a call center for sales, customer support, telemarketing, debt collection, and appointment scheduling.. A Call center service can also handle additional communication channels such as mail, faxes, email, text messages, social media, and escalation of calls.

Answering Service Platform

ACA has taken call center service to a new platform, offering a state of the art data and call monitoring system, ATLANTIS, with a web-based dashboard so that every customer can log in and view statistics on sales, scheduling, and customer support calls, among other call data ACA helps its clients analyze where changes can be made to improve customer satisfaction and save the company money.

Answering Service Workstations

Each answering service and call center service employee has a workstation equipped with computer, phone, and headset connected to a telecom switch. There is an overseeing call center service supervisor who manages workload, issues, and procedures. In the case of ACA, all our employees are local to the United States, and our main office is in Chicago, Illinois. Our call center service agents are American citizens and many of them are bilingual. Our agents are offered competitive pay, full benefits and a 401K. They are the center and focus of our organization.

Outsourcing Answering Service

Many types of businesses partner with ACA call center service - especially in the area of customer interaction. Examples include real estate agents, service providers, utility companies, retailers, hardware and software companies, banks, hotels, , insurance companies, healthcare providers, and lawyers.

ACA Call Center Service and Answering Services

ACA strives to integrate our agents into your corporate culture, so that we can customize our answering service and call center service solutions to reach your goals. We take on your look and feel, which amounts to so much more than following a script. We structure our call center processes and procedures to achieve your goals, rather than trying to fit your needs into our pre-existing system. ACA prides itself on the extent of the customization and responsiveness of its programs. This makes it very easy to do business with our call center service.

Answering Service Agents and Call Center Service Agents

Because our call center service agents are working for you, we are able to find solutions and offer recommendations that will help your bottom line. We understand sales, customer service, product support and management, and we can help you acquire new accounts, handle tricky customer service situations, and grow in manageable increments.

Answering Service Guarantee

Whatever your type of business, ACA guarantees that with their call center service, a live professional receptionist will answer all your calls 24/7 and 365 days a year.

ACA call center service and phone answering services are leaders in the field, perfect for real estate agents, consultants, tradesman and other small businesses

Why ACA Answering Service?

• Our Employees - ACA Call Center Service and Answering Service employees are highly trained and we ensure that their dedication is recognized. ACA Call Center Services and Answering Service employees have one of the lowest employee turnover rates in the industry.
• Incentives for Call Center Service and Answering Service employees - ACA employees don't work for ACA, they work for you.
• Custom - Our Answering Service and Call Center Services solutions are customized to exceed your expectations.
• Professional - Call Center Service and Answering Service employees maintain a professional etiquette with each call.
• Our Capabilities - ACA handles the volume normally associated with an inbound call center, but offers the personal attention and advantages of a small Answering Service or Call Center Service.
• Consistent high-quality answering service and call center services.

ACA Answering Service Advantage

Answering Service: We are experts at the answering service business. We offer 24/7/365 answering service support to businesses in every industry. We provide 24/7 answering service agents to keep your business up and running after hours or when things are busy with our overflow answering service. Our custom Answering Service provides large and small businesses an affordable 24/7 personable, professional, live business answering service solution. Our answering service allows businesses to outsource sales, receptionist services, and customer services.

We are currently one of the largest answering services in the country with more than 1000 clients. We provide simple Answering Service messaging or complicated Call Center support, and we guarantee 24/7 live Answering Service. Accurate Answering Service messages are dispatched to you in a variety of ways. Answering Service calls are digitally recorded, monitored and accurate. Our Answering Service also possesses state-of-the-art technology.

ACA Answering Service

For answering services and call center services, companies of all sizes rely on ACA for excellent customer service, cost-effective solutions, and cutting-edge technology. Choose ACA for all your Call Center Service and Answering Service needs!